We’ve already answered many of our users’ most common questions. Before submitting a ticket, check out our Frequently Asked Questions (FAQs) below.
Mozilla recently released Firefox 31 and in some cases RoboForm2Go will not attach properly. We are aware of the problem and are working on a new release.
In the meantime, as a temporary workaround, you can install RoboForm on the computer in which you are running RoboForm2Go. You can still run RoboForm2Go and keep all your data there, but by installing RoboForm on the computer you'll be able to leverage the RoboForm Firefox extension and RoboForm 2Go will attach itself to Firefox. Once we have a new release, you can uninstall RoboForm from the computer.
We hope to have a new release shortly. We apologize for the inconvenience and appreciate your patience.
You need to activate your software from the free trial to the paid version. To activate or reactivate your software please select the RoboForm Icon -> Help -> Activate RoboForm Pro and enter the Order ID (or License key) that you received when you purchased the software. You will also need to enter your name or email address.
In order to renew your Everywhere license, select the RoboForm Icon -> Help -> Renew RoboForm Everywhere. Please be sure to download the latest version from our download page.
By default, Firefox disables RoboForm on install because RoboForm is installed as a third party program, and not by user via XPI from the Firefox add-ons website. You will need to check to verify whether the RoboForm add-on is enabled in add-ons and enable RoboForm, if it has been disabled within Firefox. From the Firefox toolbar select Tools -> Add-ons -> Extensions -> RoboForm Toolbar, Enable.
Older versions of Chrome did have the ability to place the RoboForm toolbar at the top of the browser. Chrome has since changed their browser functionality so that this is no longer possible. No one can place an upper toolbar in Chrome, this is why RoboForm has to be placed at the bottom. Feel free to ask Google to allow the upper toolbar, we would like to have an upper toolbar for Chrome as well.
You can look them up using this form.
If you have already created the Everywhere account, you will have a Login named RoboForm Online account in your editor. You can access the Editor by clicking in the RoboForm icon, then Editor. Click on the Login named RoboForm Online to view your User ID and Password.
The cost of RoboForm Everywhere is $19.95 per year. We discounted the first year to $9.95 for all new users. The renewal rate is $19.95 after the first year.
If these FAQs did not address your question, please submit a support ticket. You should receive a response within 24 hours.