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Frequently Asked Questions: Save Password, Manage Password, Store Password, Remember Passwords, Memorize Password |
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This FAQ applies to versions 5.3.9 and later.
Please upgrade if you have an earlier version.
FAQ Index
Installing and Uninstalling RoboForm
Q: Troubleshooter: I cannot download RoboForm. What should I do?
A: Use Download Troubleshooter to determine what happened:
1. RoboForm distribution file is an *.EXE file and
some buggy versions of QuickTime and possibly other add-ons
intercept downloading of *.EXE files but cannot perform it.
A quick fix is to right-click the "Direct Download" link on www.roboform.com,
select "Save Target As...", specify a folder to which AiRoboForm.exe should be saved,
complete downloading and then click "Open" on the dialog that comes up.
2. A corrupted version of the AiRoboForm.exe installer file got stuck in your browser's cache.
You should clean up your browser's cache and try to download again.
To clean IE cache, select "Tools. Internet Options" and click the "Delete Files" button.
3. You may have a virus that modifies every downloaded file.
RoboForm installer checks its integrity and it complains if it sees that the file was changed.
Please check your computer for viruses and perform necessary disinfection.
4. Cannot connect to our main download server. Try download from another server:
Server 3
Q: My Passcards, Identities and Safenotes disappeared. How do I get them back?
A: Most likely, they are not lost.
You just need to find them on your hard drive and tell RoboForm where they are.
1. Find your passcard files on your hard drives:
- Click Start button and select Search. For Files and Folders.
- Put *.RFP into "All or part of the file name" (use *.RFT for Identities and *.RFN for Safenotes).
- Put "Local Hard Drives" into "Look In".
- Click Search button and note the folder in which your passcards and identities appear.
- Be aware that hidden files will not be found by Windows Explorer by default.
To make it really search all folders,
open Windows Explorer and select "Tools. Folder Options. View. Show hidden files and folders" option.
2. Tell RoboForm where the files you found are:
- Click "RoboForm" button on RF toolbar (or taskbar) and select Options,
- Go to "User Data" tab,
- Click Set Folder,
- Select the folder that you found in step 1.
Q: How can I revert to the old version of RoboForm?
A: You can get these older version:
AiRoboForm 5.7.6
Q: When will version for new Firefox/Mozilla come out?
A: It takes at least one week after official dot release of
Firefox or Mozilla appears to add support for this release in RoboForm.
We are not given any materials in advance by Mozilla.org and it is impossible to do it any faster.
The news of the new RoboForm Mozilla Adapter release will appear
on this page.
Please do not ask this question in RoboForm support system,
you will receive the answer that you just read.
Q: How can I uninstall RoboForm?
A: Select "Start. Programs. AI RoboForm. Uninstall".
If RoboForm the embedded uninstaller does not work, click this link:
RoboForm Uninstaller.
It will download and run a file that will uninstall RoboForm.
If you did not close all browser windows when uninstalling RoboForm
then the file RoboForm.dll will remain locked.
However, you can reboot and remove the file manually.
RoboForm Pro
Q: How can I determine whether RoboForm Pro is activated?
A: Click RoboForm TaskBar icon and select "Help. About" or
select "RoboForm. Help. About" in RoboForm toolbar.
the dialog that appears shows your Free/Pro status.
Q: RoboForm used to be free and now it asks to upgrade to the Pro. What is going on?
A: Free version of RoboForm has certain limitations
starting with version 5.0.0, most significant of them are:
(i) you can have 30 passcards or less in free version,
(ii) you can have 3 identities or less in free version.
How to get around these limitations:
* Buy RoboForm Pro, it does not have any limitations at all.
* Reduce number of Passcards to 30 or less and number of Identities to 3 or less.
You can view, edit and delete all passcards and identities even after the trial period is over, only form filling does not work.
Q: I lost my RoboForm Pro status because of Windows reinstall. How do I get it back?
A: Use our
Pro User Activator.
It will ask you for your Name and Order ID or E-mail or Zip/Post Code.
Upon finding you in the database the system will perform activation of RoboForm Pro
on your computer.
Q: I bought more one license. How do I install 2nd other licenses?
A: If you need to activate RoboForm Pro on more than one computer and
you purchased sufficient number of licenses:
- Install free RoboForm on this computer, use version 5.2.0 or later,
- Go to Pro User Activator on this computer.
Enter your Name and Order ID or Email or Zipcode/Postcode that you used when ordering.
If the Locator finds you in the database, the activation will happen automatically.
Q: Can I add 2nd license for discounted price if I bought first license before?
A: Yes, you can.
This is how to buy additional licenses and pay the discounted price:
* Go to http://www.roboform.com/php/pums/rfprepay.php
* Enter 210 into Discount Code.
* Click Total button, Original OrderID and Original Name fields appear.
* Enter number of additional licenses that you need.
* Enter OrderID of your original order.
* Enter your name as it appears in Original Order.
* Click Total and it will you whether the original order was found.
* Click Buy Pro button to proceed with the new order for aditionial licenses.
Common AutoFill (AutoSave) Troubleshooter
Q: Troubleshooter: The AutoFill (AutoSave) dialog does not come up when I expect it to. Why?
A: There are several reasons why AutoFill (AutoSave) may not work.
This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.
1. You are using a browser in which RoboForm does not work.
RoboForm does not work in Netscape 4, Opera, and Compuserve 7.
RoboForm works in Internet Explorer, browsers based on IE, Mozilla, Firefox, Netscape 7.
2. You are using Netscape 7, Mozilla or Firefox and you did not install
RoboForm Adapter for these browsers.
3. You are using a browser that is not in the
official browser list to which RoboForm attaches.
Before ver 5.2.3 RoboForm was attaching to all programs
that contain Internet Explorer browsing component called MSHTML.
However, most of these programs are not browsers (example: Norton AntiVirus),
so now RoboForm attaches only to "official browsers" from the list.
If your browser is not in this list, contact us and we will add it.
4. You did not install RoboForm in this Windows account.
RoboForm must be installed in each Windows account that wants to use it.
Separate installs by each user are required because some
users on a machine may not want RoboForm.
Install RoboForm in the Windows account where you want to use it.
5. Your Limited Windows account is not allowed to install software.
Change your account type to Power user or Administrator, these users are allowed to install software.
You will have to login to Administrator and change your account priviledges.
If Administrator does not allow this, then ask him to install RoboForm in Administrator
and then proceed to install RoboForm in your account.
Only one install from Administrator account is required,
all subsequent upgrades can be done from the Limited user.
Limiited user can only install a limited versio of RoboForm
which does not have toolbar and that requires presence of RoboForm Taskbar icon to operate.
6. You are using a browser that is based on Internet Explorer but is not the IE itself (AOL, MSN)
and RoboForm TaskBar icon is not present on the Windows TaskBar (at the lower right corner near the clock).
In this case AutoFill (AutoSave) will not work.
Make sure that RoboForm TaskBar Icon is present in the TaskBar, it attaches to these browsers.
You can start it by selecting "Start. Programs. AI RoboForm. TaskBar Icon".
7. You may be trying to fill (save) a Flash form, Java form or other non-HTML form.
RoboForm only fills HTML forms and Basic Authentication forms, not Flash or Java forms.
You can check which the form is by right-clicking it.
Flash objects have a specific Flash context menu.
8. You may have created a blocking Passcard for this web site.
Once the blocking Passcard (it has "-Blocked-" in its name) is created,
AutoFill (AutoSave) will not come up on all pages of this web site.
Remove the Blocking Passcard and AutoFill (AutoSave) will work on this site:
go to this web site, click "Fill Forms" ("Save"), then click "Unblock this Site".
9. You may be using an old or buggy version of RoboForm.
You can check your current RoboForm version in "Help. About" dialog.
The first thing to do is to upgrade to the latest official version
available for download at www.roboform.com.
You can also use "Help. New Version Check" command to perform the upgrade.
10. AutoFill (AutoSave) may be off or you may have played with options and
set them to values that prevent AutoFill (AutoSave) from working.
Set all options to their default values by
opening the Options dialog (select RoboForm. Options)
and clicking "Set Default" button.
11. You may have changed the RoboForm User Data folder
to a folder that contains no Passcards.
Verify that you still can see your Passcards by
starting the Passcard Editor (Passcards. Edit) and verifying the list of Passcards.
Use the "Passcards. Refresh" command to make sure that
cached Passcards are in sync with passcard files on your hard drive.
If RoboForm "forgot" where your Passcard files are located,
you can find them using this advice.
12. You have multiple monitors connected to your PC.
Browser window is on the right edge of the 1st monitor
and AutoFill dialog comes up to the right of it, that is,
on the left edge of the 2nd monitor.
2nd monitor is turned off or you do not look at it.
Q: How to get a clean install of RoboForm after things got messed up?
A: If things got really messed up
(you are getting notices about double RF DLLs or your browser got damaged),
you can get a clean start by doing this sequence:
- Windows 2000 and XP: in every Windows account start this program:
rfwipeout.exe.
It will clean out all remnants of old RoboForm versions.
Note that you should uninstall RoboForm from *all* accounts first.
- Windows 2000 and XP: Install RoboForm from Windows Administrator.
- Install RoboForm in all other Windows accounts where you need it.
- Every time you want to switch from one account to another,
you must Logoff and not Switch.
If you were Switching (can be done in XP), you will have to redo everything from start.
You can be logged in only in one account at a time.
Filling Forms from Passcards
Q: Troubleshooter: The AutoFill dialog does not come up when I expect it to. Why?
A: There are several reasons why AutoFill may not work.
This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.
1. First check General AutoFill troubleshooter.
Then check the Passcard-specific items below.
2. Web page contains only non-password fields.
By default AutoFill from Passcard will not come up in this case.
You can change this behavior by opening the Options dialog (RoboForm. Options) and
un-checking the "AutoFill from Passcards only on pages with Passwords" option.
3. The login form that you saved to a Passcard may have changed and
the new login form does not match the saved form data.
To fix it, open the Passcard Editor and use Drag and Drop
to manually put form data into the online form.
When you submit the form, RoboForm will offer to save it,
save it over the old Passcard and you are back in business.
Q: How can I permanently disable AutoFill for all web sites?
A: If you want RoboForm not to pop up the AutoFill dialog then
click the Never button in Fill Forms dialog and select Do Not AutoFill at All sites.
To re-enable AutoFill, click the "Fill Forms" button, then the "Unblock" button and
select Offer to AutoFill.
You can also turn AutoFill on and off in "RoboForm. Options. Form Filling".
Q: How can I disable AutoFill just for one web site?
A: If you do not want AutoFill to pop up on any pages of a particular site,
click Never in Fill Forms dialog and select the Do not AutoFill at This site.
This will create a Blocking Passcard, its name will have "-Blocked-" after the web site name.
To unblock AutoFill for a web site, go to this site,
click Fill Forms and select Unblock. Unblock AutoFill for This site.
Q: How can I make AutoFill come up only for Passcards and not for Identities?
A: Open the Options dialog (RoboForm. Options) and
set the appropriate AutoFill option:
(i) Only from Passcards,
(ii) Only from Identities,
(iii) Both from Passcards and Identities.
Q: How can I customize location and behavior of AutoFill dialog?
A: To customize location in which AutoFill dialog appears, go to "RoboForm. Options. Form Filling"
and select one of these locations:
Center: in the center of the browser window,
Right Out: outside the window on the right,
Right In: inside the window on its right edge.
By default AutoFill dialog leaves keyboard focus in the browser when it pops up.
If you check "AutoFill steals keyboard focus" then RoboForm dialog will be taking keyboard input when it pops up.
Q: I enter web page where I can edit my personal information and
it is pre-filled by RoboForm?
A: You have "AutoFill without Asking" turned On.
Turn it Off by opening "RoboForm. Options" dialog and clicking "Offer to AutoFill" or "Do Not AutoFill".
Q: Why some Passcards appear in bold in FillForms dialog?
A: Passcards that match the current web site are divided in two sections in the Fill Forms (AutoFill) dialog.
First section which is shown in bold contains Passcards whose URL is exactly the same as URL of the current page.
Second section contains Passcards for which one site domains match but not the URLs themselves.
Both sections are sorted alphabetically.
Q: AutoFill dialog is not positioned properly. Why?
A: If you use ATI HydraVision, it may damage positioning of AutoFill dialog.
Go to into HydraVision options, Desktop Management tab, and
uncheck 'Enable dialog repositioning' checkbox, this will make AutoFill dialog be positioned correctly.
One-Click Login
Q: Login command does not login into the site automatically. What should I do?
A: The Login command requires IE 5.5 or later to work correctly.
* It will also work on IE 5.0 for some sites, but not all.
* Login will not work on IE4 for some sites.
Q: On pages that have multiple login forms RoboForm does not know which Login button to click?
A: Some web pages such as Sprint PCS Login page have more than one login form.
RoboForm fills both login forms and then it does not know which Login button to click.
To fix it, you need to save Passcard for such site in "Forms" mode, not in the default "Login" mode:
- Navigate to the page and manually fill only one login form and not the other login form,
- Click RoboForm "Save" button and select "Forms" mode to the right of the Save button.
- Confirm by clicking Save and you will have a passcard that will fill all forms exactly as you specified.
But it will be more susceptible to becoming broken when the web site changes.
Saving Forms to Passcards
Q: Troubleshooter: The AutoSave dialog does not come up when I expect it to. Why?
A: There are several reasons why AutoSave may not work.
This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.
1. First check General AutoFill/AutoSave troubleshooter.
Then check the AutoSave-specific items below.
2. Submitted form contains no Password fields.
Entering into most online account requires filling a password field that appears as "****" (stars).
However in rare cases the login information contains no password fields.
If you need to save such login info to a Passcard, use manual save to Passcards:
fill in the login info and click the "Save" button on the RoboForm toolbar
or select "Save Forms" from the IE context menu.
3. The login info from the submitted form is already saved to one of existing Passcards.
4. Form has too many fields.
If the submitted form has 5 or more text fields, AutoSave will not be offered.
Click Save button in toolbar to activate Save Forms manually.
5. Some sites use JavaScript to perform complex repackaging of UserID and Password
on the client before submitting them to the server.
In this case RoboForm may be not able to collect the submitted form data.
If you clicked the Login (Submit) button and AutoSave did not come up and
you do not have a Passcard with the submitted login info then
manually save login info to Passcard by clicking "Save" button.
Q: How can I disable AutoSave just for one web site?
A: If you do not want AutoSave to pop up on any pages of a particular site,
click Never in Save Forms dialog and select the Do not AutoSave at This site.
This will create a Blocking Passcard, its name will have "-Blocked-" after the web site name.
To unblock AutoSave for a web site, go to this site,
click Save and select Unblock. Unblock AutoSave for This site.
Q: How can I permanently disable AutoSave for all web sites?
A: If you want RoboForm not to pop up the AutoSave dialog then
click the Never button in Save Forms dialog and select Do Not AutoSave at All sites.
To re-enable AutoSave, click the "Save" button, then
the "Unblock" button and select Offer to AutoSave.
You can also turn AutoSave on and off in "RoboForm. Options. Form Filling".
Filling Forms from Identities
Q: Troubleshooter: AutoFill from Identities does not come up or it does not work. Why?
A: There are several things that may cause form filling from Identities not to work.
This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.
1. First check General AutoFill troubleshooter.
Then check the Identity-specific items below.
2. Make sure that "Options. Form Filling. Fill Non-Empty Fields" is checked.
Sometimes you might turn it Off, forget about it and then
RoboForm will not fill previously filled fields.
3. If Number of fillable fields on web page is less than
"Number of fields that triggers AutoFill from Identity" threshold then AutoFill will not come up.
AutoFill from Identity comes up only on web pages where number of fillable fields is more than this threshold.
You can change the threshold in the "RoboForm. Options. Advanced" dialog.
4. RoboForm did not find any fields that it can fill on your form.
For instance, RoboForm will not fill the Search form on google.com
because it does not contain any personal fields you have in Identity.
5. If robo-filling would not change any field values on the form
then RoboForm does not fill forms and issues a warning.
6. Encoding on a non-English form is not set correctly, so RoboForm cannot read the form.
That is, if the letters on the page are not intelligible to you because of wrong encoding
then RoboForm cannot read them either.
7. Your data in Identity may have become incorrect.
Please check whether the field that should be filled
has a correct value in Identity from which it should be filled.
Q: I filled in some fields manually and RoboForm fills them in again. How can I avoid this?
A: There are two ways (both available only in the Pro version after trial period):
* Fill NonEmpty Fields Option (FNE):
when AutoFill dialog comes up, click More button and uncheck "Fill NonEmpty Fields" option.
Then RoboForm will not fill fields that already have values in them.
Please note that some selection fields always have values in them,
so RoboForm will not fill such fields if FNE option is Off.
* Selective Form Filling:
You can ask RoboForm to fill only a part of the form by
pulling selection (highlighting) the fields that you want to fill before clicking Fill Forms.
Pulling selection over just a few fields may appear to be difficult, but it can be done after some exercise:
Start with the field caption (cover the caption too) and stop before the caption of the next field.
Q: A form has names and e-mails of other people but RoboForm fills my name and e-mail. What to do?
A: Let us use this form as an example.
* Create separate Identities for You and Your Friend(s).
* Pull selection (highlight) over "Your Name" and "Your E-Mail" fields on the form.
* Click Identities button on RoboForm toolbar and select your Identity.
First two fields will be filled from your Identity.
* Pull selection (highlight) over "1st Recipient Name" and "1st Recipient E-Mail" fields.
* Select your friend`s Identity from Identities and the selected fields will be filled.
* Continue for other friends.
Pulling selection over just a few fields (not all of them) can be done,
but it requires some training.
Start with the field caption (cover the caption too) and
stop before the caption of the next field.
Q: How do I fill Shipping and Billing Address using RoboForm?
A: Do this:
* In Identity Editor go to Address tab and create two Addresses: Billing and Shipping. Save Identity.
* Pull selection (highlight) over Shipping Address part of the online form.
* Click "Fill Forms" in browser and select Shipping Address in the list of offered instances. Fill Forms.
* Pull selection (highlight) over Billing Address part of the online form.
* Click "Fill Forms" in browser and select Billing Address in the list of offered instances. Fill Forms.
Q: How can I enter several credit cards (several addresses) into one Identity?
A: Read the answer here.
And additional discussion here.
Q: I see only US in the list of countries in Identity. How do I change it to another country?
A: Form filling and field formatting rules are different for different countries,
so RoboForm Identities have different format and structure for different countries.
You should specify the Country of your Identity when you create this Identity, in the New Identity dialog.
The list of countries that appears in Address tab of Identity contains only
the Country for which Identity was created (and maybe smaller neighboring countries,
for instance, France identity also covers Monaco).
So if you created a USA identity, it will contain only USA in the list of countries.
If you created France identity, it will contain France and Monaco in the list of countries.
If you want to change World Region in the existing Identity,
open Identity Editor and select "Country. <Your Country>".
If your Country is not listed, select "Other".
The "Other" Country is good for countries for which RoboForm does not know field formatting and form filling rules,
it gives you the most generic identity in which phone numbers are not formatted and
which does not have any other country-specific field formatting.
When you change Country of existing identity, some fields may lose their values
because set of Identity fields is different for different world regions a
and formatting of these fields is different.
Therefore you need to manually check the changed identity and
correct fields that were lost.
Q: My phone number is not filled correctly anymore. What should I do?
A: If you upgraded to a new version and your phone number does not fill correctly,
please check your Identity and make sure that your phone number appears correctly.
We change format of phone numbers from time to time, especially in foreign countries
and conversion from older versions is not always automatic.
Q: I only have one Identity. How can I make RoboForm to fill forms without showing Fill Forms dialog?
A: There are two ways:
1. Click RoboForm button on toolbar and select "Toolbar. Customize Toolbar".
Make "Fill Id" button visible by moving it from "Available buttons" to "Current buttons".
Then use the "Fill Id" button to fill forms from the current Identity, no questions will be asked.
This is available in all versions.
2. In "Options. Advanced" set "Fill Forms toolbar button means" to "Fill Forms without Asking".
This is available only in the Pro version.
Q: How can I change the number of fields that causes the AutoFill dialog to come up?
A: By opening Options dialog and setting
the "Number of fields that triggers AutoFill from Identity".
AutoFill from Identity comes up only if the number of fillable text fields
is equal to or greater than the value of this setting (4 by default).
Note that AutoFill from Passcards is not affected by this setting.
Q: RoboForm made a mistake when filling a form. How come?
A: The RoboForm intellect is good but it has not yet matched the power of human intellect.
So RoboForm can make mistakes when filling forms.
First, download the latest RoboForm version and see if the problem persists.
If it does, please send the address (URL) of the form you tried to fill out
and a description of what exactly was not filled to us by email.
Q: RoboForm does not clear check box in the custom field I added. What should I do?
A: Make sure that the "Empty Values Cause Filling" option in your Current Identity is checked.
The checkbox is unchecked if there is an empty string in the field value
and this option (which is set to Off by default) prevents unchecking.
Q: I upgraded to RoboForm Pro but Identity Editor still shows only 5 custom fields. How do I get more?
A: As you fill custom fields, RoboForm will add more fields.
New empty fields are added to always maintain 5 new fields.
Addition of new empty fields happens when you click Apply (Diskette) button in Editor
or when you close and reopen Identity.
Q: Can I fill Software Upload forms with RoboForm?
A: Yes, you can.
In Identity Editor select "View. Country, Etc. App Upload" option.
"App Upload" tab will appear in your Identity.
Put your application data into this tab and this data will take part in form filling.
RoboForm Toolbar and Context Menu
Q: Troubleshooter: the RoboForm Toolbar does not show up. Why?
A: There are several reasons the toolbar may not appear.
This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.
1. You are using a browser that is not Internet Explorer.
RoboForm Toolbar appears only in Internet Explorer
(it also appears in browsers that support IE toolbars, such as Avant and MyIE2).
It does not appear in AOL, MSN and other browsers based on IE
because these browsers do not allow 3rd party toolbars.
2. The Toolbar was added to IE but it is hidden.
Make it visible again. There are 2 ways to do it:
- Click "RoboForm" (Green Robot) button in the Standard IE toolbar several times (up to 3).
- Select "View. Toolbar. RoboForm" in IE.
If other non-RoboForm toolbar appears then select "View. Toolbar. <other toolbar name>".
Due to a bug in IE RoboForm can appear under some other name in "View. Toolbar" list.
3. The Toolbar is visible but only partially.
Drag it out.
If you see only the word "RoboForm" and a chevron next to it,
then drag the toolbar by the word RoboForm to make it occupy more space horizontally
and then you will see all of it.
If it does not move then you have your toolbars locked.
Unlock them by unchecking "View. Toolbars. Lock the Toolbars".
4. You disabled browser extensions.
In IE open "Tools. Internet Options. Advanced".
Look at the Browsing section.
The option "Enable 3rd party browser extensions" should be checked.
If it is not checked, check it, click OK and restart the computer.
5. You may be using an old or buggy version of RoboForm.
You can ask RoboForm to check its current version by selecting "RoboForm. Help. Check New Version".
If you version is not current, please upgrade.
Q: IE View.Toolbars menu contains two "Links" (or "Radio" or "RoboForm") items
and only one of them is in fact the RoboForm toolbar.
Or this menu contains "Radio" (or "Links") and "RoboForm" items
but the "Radio" item points to the RoboForm toolbar and
the "RoboForm" item points to the Radio toolbar.
Or this menu contains an item with an empty name and
this item represents the RoboForm toolbar.
What should I do?
A:
This is caused by
this bug
that appears in all IE versions. Microsoft acknowledges this bug.
The best way to make the RoboForm toolbar visible (the one that does not depend on MS bugs)
is to click RoboForm button on standard IE toolbar 3 times
or to right-click web page and select Robo Toolbar.
Q: RoboForm Toolbar cannot be hidden in Full Screen IE mode on Windows XP. What to do?
A: This is caused by a bug in Windows XP. It works correctly in Windows 2000.
The same thing happens to other toolbars (Yahoo) on XP.
The easiest way to fix this is to turn off flag "RoboForm. Toolbar. Whole Line Toolbar".
Q: How can I make RF toolbar appear on one line with other toolbars?
A: In 3 easy steps:
* Select "RoboForm. Toolbar. Whole Line Toolbar" so that this menu item is unchecked.
* Unlock your toolbars by right-clicking Standard IE toolbar and selecting "Unlock the Toolbars".
* Drag the RoboForm toolbar by the handle left of the "RoboForm" word and
place it to the right of the Standard IE toolbar, or to the right of the Address bar.
Q: How can I customize the RoboForm Toolbar?
A: There are several ways to change toolbar appearance:
* To change what appears on each toolbar button (only icons, only texts, or both),
select "RoboForm. Toolbar. text/icon option".
* To add or delete buttons, select "RoboForm. Toolbar. Customize Toolbar...".
In the dialog that appears you can make toolbar buttons visible and invisible
by moving them between "Available toolbar buttons" (invisible buttons) and
"Current toolbar buttons" (visible buttons).
Q: How do I customize RoboForm buttons in the Standard IE toolbar?
A: There are two steps in this process:
* Add RF buttons to Standard IE Toolbar.
Go to "RoboForm. Options. Other" and click "Customize IE Context Menu and Standard Toolbar".
The customization dialog appears.
In it you can specify which RF buttons should be made available to Standard IE toolbar.
Your changes to context menu will become effective
only after you close all IE windows and open a new IE window (restart IE).
* Make RF buttons visible in Standard IE Toolbar.
Right-click the Standard IE toolbar and select "Customize...".
The "Customize Toolbar" dialog appears.
In it use "Add" and "Remove" buttons to move RoboForm buttons
from "Available toolbar buttons" to "Current toolbar button" to make them visible
and in the opposite direction to make them invisible.
Q: Can I reduce the number of RoboForm items in the IE Tools menu?
A: Every RoboForm menu item in IE Tools menu corresponds to a button on the IE Standard toolbar.
The only way to delete these items is to delete corresponding RoboForm Standard IE toolbar buttons:
In the "Options. Other" dialog click "Customize IE Context Menu and Standard Toolbar"
and remove unwanted buttons.
Your changes will become effective only after you close all IE windows and open a new IE window (restart IE).
Q: How do I customize (get rid of) RoboForm Context Menu Items?
A: Right-click any web page and select "Customize Menu" or
go to "RoboForm. Options. Other" and click "Customize IE Context Menu and Standard Toolbar".
The customization dialog appears.
In it you can specify which RoboForm IE context menu items should be visible.
Your changes will become effective only after you close all IE windows and open a new IE window (restart IE).
Q: I enabled all RoboForm IE context menu items but not all of them show up. What should I do?
A: Internet Explorer has a limit on the number of context menu items that it can show.
So if you enabled a number of RoboForm context menu items, restarted Internet Explorer and
you still do not see the few last RoboForm context menu items then maybe you have hit this limit.
If you suspect that this is the case then uninstall other software products
that add IE context menu items or increase the resolution of your display.
RoboForm TaskBar Icon
Q: TaskBar icon is not visible in the Windows XP taskbar. What should I do?
A: For some reason Windows XP does not show all the TaskBar/SysTray icons.
To make it show all icons, right-click the XP TaskBar, select Properties,
uncheck "Hide Inactive Icons" and click OK.
The RoboForm TaskBar icon will appear.
Q: How do I tell RoboForm TaskBar icon not to appear when Windows starts up?
A: Go to the "RoboForm. Options. Other" dialog and
uncheck "On Windows StartUp. Show RoboForm Icon in TaskBar".
Password-Protecting Passcards and Identities
Q: I forgot my Master Password. Can I recover it?
A: You cannot.
The whole point of Passcard and Identity security is that
only the person who knows the Master Password can use Passcards and Identities protected by this password.
If you forgot your Master Password
(or if you do not remember creating one but RoboForm requests it from time to time)
then the only course of action is to remove all Passcards and Identities protected by
Master Password and then remove Master Password itself.
In "Options. User Data" click "Set Master Password, Mass Protect/Unprotect" button,
click "I forgot it!" button and follow the instructions.
Q: If somebody steals my computer with RoboForm on it, can they get into my accounts?
A: If you password-protect all sensitive passcards and identities and then it will be very difficult.
Specifically, all password-protected passcards and identities are stored in files
that are encrypted by your Master Password using DES or 3DES.
So a person who stole your computer or password files, will have to break DES or 3DES in order to get your passwords from passcards.
As long as you observe these rules, it should be very hard to use the stolen info:
* Password-protect all sensitive Passcards and Identities.
Anyone can see and use Passcard or Identity that is not password-protected.
* Make your Master Password long enough and un-obvious enough,
so that it cannot be defeated by a simple dictionary attack.
Do not use any words or names from any widely used languages,
make your Master Password at least 10 characters long.
* Use 3DES for encryption, it is harder to break than DES.
* More info on RoboForm security: click here.
Q: I entered Master Password and now RF opens all password-protected Passcards not asking for MP?
A: After you enter Master Password it is cached in memory,
so that you do not have to enter it all the time.
You can tell RoboForm to "forget" the cached password by clicking the Logoff button (see below).
Or you can tell RoboForm to Auto-Forget Master Password after a period of inactivity in Options. User Data.
Q: How can I make sure that nobody can use my Passcards when I need to step out?
A: Make RoboForm forget the cached Master Password by clicking Logoff on the toolbar.
You may also use Auto-Logoff option that makes
RoboForm purge the cached Master Password after a period of inactivity.
When the "Logoff" button is enabled,
it means that RoboForm has your Master Password cached in memory.
When this button is disabled then RoboForm has no passwords cached.
Q: How are my Identities and Passcards encrypted?
A: Your Identities and Passcards are encrypted using 1DES (3DES in Pro) and
the encryption / decryption key is generated from the Master Password.
This encryption method makes your data very secure and
even if hackers come into possession of your Identity and Passcard files,
they will have to crack 1DES (3DES in Pro) without knowing the key which is officially impossible.
Q: What is the relationship between the Default Password from Identity and Passwords stored in Passcards?
A: Well, there is no relationship.
They all play different roles:
* The Default UserID and Password in Identity is used when a site asks you to create a UserID / Password pair
and you do not want to type in the new password.
Then you can fill forms from Identity and your default UserID and Password from Identity
will be filled in.
We recommend using your Default UserID and Password only for sites that are not really sensitive.
Do not use it for your bank accounts.
* When you need to memorize or fill site-specific User ID and Password then use Passcards.
Q: How do I tell RoboForm not to password-protect all my new Passcards?
A:
Open the Options dialog, go to User Data tab and un-check "Password-Protect New Passcards".
Then RoboForm will not offer to password-protect newly saved Passcards.
Q: I need no password protection for my Identities and Passcards. How do I get rid of Master Password?
A: You need to get rid of Master Password completely:
- Tell RoboForm not to password-protect new Passcards and Identities.
- If you have already created a number of password-protected Passcards and/or Identities,
you can remove password protection from them
by going to "RoboForm. Options. User Data", clicking "Set Master Password, Mass Protect/Unprotect",
checking the "Remove Master Password" option and clicking OK.
- If you forgot your Master Password then click "I forgot it!" button in the Set/Remove Master Password dialog.
Managing Identities, Passcards and Settings
Q: How do I copy RoboForm with all its data from one computer to another computer?
A: In 3 easy steps:
1. Install RoboForm on the new computer from RoboForm Download Page.
2. Copy RoboForm data files from the old computer to the new computer using Backup and Restore or any file copy program such as Windows Explorer.
3a. If you paid for RoboForm Pro before and you will be using both old and new computer,
buy an additional license for the new computer:
go to Buy Pro page,
enter discount code 210,
click Total button and
follow instructions.
3b. If you paid for RoboForm Pro before and you will stop using the old computer,
activate RoboForm Pro on the new computer
using Online Pro Activator.
Q: How do I synchronize Passcards and Identities of RoboForms between several computers?
A: There are two ways to do it:
1. Copy RoboForm User Data Folder from one computer to another.
We recommend to use this method if you have one main computer that keeps master copy of User Data
and you need to synchronize with notebook computer that you use instead of main computer when on the road.
2. Keep RoboForm User Data on a networked drive and make RoboForm on all computers use the same folder on this drive.
Then all computers that can see this drive will see the same set of Passcards and Identities.
You should consider these issues:
* Slowdown.
Reading files over the network takes time, especially with Microsoft protocols.
* Synchronization.
If you change/create/delete file on one computer,
other computers will see the change
only when you run "Folder. Refresh" command.
* Disconnects.
If your computer is disconnected from the network then
it may become very slow because RoboForm will be looking
for User Data Folder and it will be timing out on network access.
Q: How do I get back to the default RoboForm settings?
A: Yes, you may have changed some setting(s),
forgotten what they were and now RoboForm does not work well.
The best way to fix this is to reset all setting to their default values.
Open the Options dialog and click "Set Default".
Q: RoboForm cannot save Passcards or Identities saying that "Access is Denied". What to do?
A: If you transferred Passcard and Identity files to CD-R or CD-RW or Zip disk
or any other medium used for backup then it is likely that Microsoft made these files "Read-Only".
So when you transfer backed up files back to your hard disk then RoboForm cannot write to it.
Open Windows Explorer, examine Properties of every *.RFT and *.RFP file and uncheck "Read-Only" flag.
Q: I switched to RoboForm from Gator but my RoboForm passcards are not related to Identities? How do I fix it?
A: In RoboForm one user can have several Identities, not just one.
Think of RoboForm Identity as an entry in Address Book from which you can fill forms.
For example, when you send a gift to a friend using online store
you would fill address of your friend from friends` Identity not your Identity.
So in RoboForm there is no any direct connection between Passcards and Identities -- one does not belong to the other.
What is called Identity in Gator corresponds to RoboForm "user" that
is represented by "User Data Folder" that contains many Passcards and Identities.
So please follow advice in the two preceding FAQ items on
how to separate Passcards and Identities of different users
(say, husband and wife who use the same computer).
Q: How can I remove all my Passcards and Identities?
A: Check box "Remoev all Pascards, Identities, Safenotes"
when uninstalling RoboForm.
For Users of Version 4.6.8 and Earlier
Q: Selecting Passcard from a menu used to make it current. Now it logs in. Why?
A: In version 5.0 the default action for Passcard is Login.
So when you select Passcard from a list in toolbar or taskbar icon, RoboForm logs in to passcard site.
If you need to call other commands on a passcard (such as GoFill or Edit),
then right-click passcard in a menu and
you will see context menu that contains all commands.
Right-clicking in menu is available in Windows 98 and later, it does not work in Windows 95.
Similarly, default action for Identities is "Fill Forms".
You can get to other actions by right-clicking Identity in the list.
Q: How do I make RF show the Current Passcard and Identity in toolbar?
A: Now RoboForm has a list of Most Recently Used Passcards and Identities, so displaying Current Passcard/Identity has become less important.
However you still can do it: Select "RoboForm. Toolbar. Customize" in RF Toolbar and make visible "Passcards/Current" and "Identities/Current" buttons.
These buttons display current passcard and identity instead of words "Passcards" and "Identities".
Q: How can I make RoboForm to fill forms without showing Fill Forms dialog?
A: There are two ways:
1. Click RoboForm button on toolbar and select "Toolbar. Customize Toolbar".
Make "Fill Id" button visible by moving it from "Available buttons" to "Current buttons".
Then use the "Fill Id" button to fill forms from the current Identity, no questions will be asked.
This is available in all versions.
2. In "Options. Advanced" set "Fill Forms toolbar button means" to "Fill Forms without Asking".
This is available only in the Pro version.
Miscellaneous
Q: An "Assertion Failed" message box pops up. What should I do?
A: This can be due to one of the following:
Assertion is a condition that must always be true and
if RoboForm finds that it is not true, there might be a bug in RoboForm.
Report all such occurrences to by email:
* Open your e-mail client,
* Press Ctrl+V to paste in the RoboForm version information
(placed on the clipboard when the failure occurs),
* Add a description of how it happened (the more details the better) and send it to us.
Q: How do I report a problem or a suspected bug?
A: If RoboForm behaves in an unexpected way or
if it does not fill forms or if an "Assertion Failed" window pops up,
please report this situation to us by email.
Your report will be analyzed and you will receive a reply.
Please understand, however, that we cannot see your computer and
that we cannot fix your problem unless we can reproduce it.
It means that you should send us a sufficiently detailed description of the problem to allow us to reproduce it.
Please include the following information in your problem report e-mail:
-
Versions of RoboForm, IE, and Windows.
You can get this information from Help.About dialog in Identity Editor.
If you encountered the "Failed Assertion" dialog then version information
is placed on the system clipboard and you just need to click Ctrl+V in your e-mail client to paste it.
-
Sequence of actions that caused the problem.
Please send us the sequence of your actions that caused the problem.
Be specific in describing your actions -- remember, we cannot see your computer.
Start with "All my IE windows are closed. I open a new IE window and ...".
-
Web Site addresses: be specific.
If you navigate your browser to a web site, send us the URL (web address) of this web site.
We do not know what web site you visited, so you need to tell us.
If this URL is dynamic then send us the sequence of buttons/links
we need to click to get to the web page in question.
-
Buttons that you click: be specific.
When you cause RoboForm to do something (say, fill forms),
please specify exactly what menu item you selected or
what button you clicked.
Sometimes the effects of the command may depend on
how it was invoked, so it is important for us
to know precisely what you did.
Q: When I fill forms sometimes I see brief Internet activity. Is it related to RoboForm?
A: Yes.
RoboForm has an auto-updater feature built-in.
It checks our web site for new RoboForm versions from time to time and
when it sees a new version that warrants updating,
it will pop up a dialog that will offer to upgrade to the new version.
If you agree to update, the auto-updater will download
the new version of RoboForm from our web site and it will start installation.
The installation works exactly in the same way as regular installation --
the distribution file AiRoboForm.exe is downloaded to your computer and started.
You can ask RoboForm to check for new version by selecting
"Start. Programs. AI RoboForm. New Version Check".
Q: Why does the AutoUpdate dialog come up so often? It is annoying.
A: You can turn off AutoUpdate notifications in "Options. Other".
Q: How can I remove AIRF string that potentially tells a web site that I am using RoboForm?
A: RoboForm versions 4-9-7 and later remove this string automatically when installed.
I Like RoboForm
Q: I like RoboForm. How can I help?
A: We are glad to hear that you liked RoboForm.
These are several things you can do:
-
Purchase RoboForm Pro for $29.99
-
Tell all your friends and relatives about RoboForm.
You can use our Tell-a-Friend page.
-
Post your comment about RoboForm at Download.com:
go to download.com,
search for RoboForm, click on "You rate this title" link.
-
Contact PC Magazine and PC World editors and tell them how much you like RoboForm.
| © 1999-2005 Siber Systems, Inc. Updated Sept 1, 2005. |
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