Customer Support

Free online Customer Support for RoboForm Enterprise is available 24/7. Free telephone support is also available for active RoboForm Enterprise customers.

Online Support

Available 24 hours a day, 7 days a week.

For your convenience, you can easily submit a billing question or report a technical issue to our experienced team by using our online support system at:

http://support.roboform.com/php/rtss/enterprise/

• Support tickets are usually answered in 2 hours or less, during business hours (8AM - 8PM EST, Monday-Friday).
• If possible, RoboForm Enterprise should be installed when you submit a ticket as it adds diagnostic information that helps troubleshooting.
• If you report a problem, please include the exact sequence of actions that caused the problem.

Note that submitting your issue online will help us serve you better due to the detailed diagnostic information included in the online support ticket.

Telephone Support

Available 8AM - 8PM EST, Monday-Friday
877-ROBO-FORM (877-762-6367)
+1 (703) 218-1851

Please have your Order ID ready when you call.

Support Resources

For your convenience, we have made our user documentation and tutorials available for you online. You may start with these resources to get help with installing and using RoboForm Enterprise.

• RoboForm Enterprise User Documentation
  • Quick Start Guide: A step-by-step guide to using key features of RoboForm Enterprise to help you get up to speed quickly.
  • Detailed User Manual for learning all features and quickly becoming an expert.
  • Detailed User Manual for the Policy Editor.
• RoboForm Enterprise Policy Editor Online Tutorial
• RoboForm Enterprise Troubleshooter

E-Mail

• All emails are automatically forwarded to support.roboform.com. You can contact us using the following email address:

  

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"RoboForm Enterprise provided 90% of the value that the Enterprise Single Sign-on solutions promised, with only 10% of the effort at a fraction of the cost." Curt Rynties, M Financial Group