Tutorial: Resetting Your Master Password

This tutorial will show you how to reset your Master password if you have forgotten your current Master Password. You cannot recover your Master Password, but you will be able to set a new Master Password.

CAUTION: This will delete all of your current RoboForm Master Password protected data.

1. Open your browser.
2. Navigate to the RoboForm toolbar.
3. Select the RoboForm icon and click on "Options."

   

4. Select the "Security" tab and then click on the "Set Master Password" button.

   

5. You should enter your Master Password in the dialogue box. If you do not know your Master Password leave the field blank. Select "Next."
6. Check the box that says "I forgot my Master Password." If you check this box, RoboForm will delete all data that is protected with the forgotten Master Password. You will not be able to retrieve this information ever again, so make sure that you are positive that you do not know your Master Password. Click "Next."

   

7. You will have to specify your login information for your RoboForm Everywhere account. Click "Next" after you have entered your RoboForm Everywhere User ID and password.

   

8. Select "OK" after the RoboForm Everywhere setup has completed.

   

9. Now you will have to setup a new Master Password. Navigate to the RoboForm toolbar, click on the RoboForm icon and select "Options."

   

10. Select the "Security" tab and then click on the "Set Master Password" button.

    

11. Click "Next" to indicate a forgotten Master Password.

    

12. A "Verify Master Password" box will appear. Check the box that says "I do not remember the password for this data." Check the box that says "Do not ask me next time." Select "Next."

    

13. Type your new Master Password in the first box. In the second box, retype your new Master Password. Select "Protect All." Click "Next."

    

14. All RoboForm data will be resaved with your new Master Password. Select "OK."

    

15. Make sure that the "Delete non-decrypted data" box is selected. Click "Next."

    

16. It is not possible to recover any data protected by the forgotten Master Password. The only thing that you can do is delete the RoboForm file. Are you sure you want to do this? Click "OK."

    

17. Select "Yes" to perform the changes.

    

18. Updating of the Master Password has finished, select "OK."