RoboForm: Password Manager, Form Filler, Password Management Perguntas Fqueqüentemente Feiats Sobre o RoboForm2Go
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This FAQ applies to version RoboForm2Go 6.6.4 and later.

FAQ Index

Installing and Uninstalling RoboForm2Go

Q: Troubleshooter: I cannot download RoboForm2Go. What should I do?
A: Use Download Troubleshooter to determine what happened:

1. A corrupted version of the RoboForm2Go installer file got stuck in your browser's cache. You should clean up your browser's cache and try to download again. To clean IE cache, select "Tools -> Internet Options" and click the "Delete Files" button.

2. You may have a virus that modifies every downloaded file. RoboForm2Go installer checks its integrity and it complains if it sees that the file was changed. Please check your computer for viruses and perform necessary disinfection.

3. RoboForm2Go distribution file is an *.EXE file and some buggy versions of Quick Time and possibly other add-ons intercept downloading of *.EXE files but cannot perform it. A quick fix is to right-click the "Direct Download" link on www.roboform.com, select "Save Target As...", specify a folder to which RoboForm2Go installer file should be saved, complete downloading and then click "Open" on the dialog that comes up.

Q: Should I uninstall old RoboForm2Go version before installing the new version?
A: No. Just install the new version over the old version.

Q: When I upgrade to a new version of RoboForm2Go, will my Identities and Passcards be lost?
A: No. RoboForm2Go User Data folder is not removed or modified by RoboForm2Go installer.

Q: If I upgrade to the new version of RoboForm2Go, do I have to pay again for RoboForm2Go Pro?
A: So far we did not charge for upgrades. Just install the new version over the old version. However, if you upgrade from ver 5 to ver 6, you will lose Pro status and you will have to activate RoboForm2Go Pro again, but you do not have to buy it again.

Q: How can I change the name and icon of my portable USB disk?
A: To change the name of USB disk, open Windows Explorer, right-click the USB disk in the list of drives, select Properties, change the name of the volume in the General tab.
To change the icon, edit "icon=" line of the file "autorun.inf" that appears in the root folder of your USB disk.

Q: How to make Portable RoboForm work with Portable Firefox?
A: RoboForm2Go works with Portable Firefox. Use these instructions to add RoboForm to Portable Firefox.

RoboForm2Go Pro Licensing

Q: How does licensing work for RoboForm2Go?
A: The RoboForm2Go license allows you to go from one computer to another computer with the USB disk (or other removable disk) containing your RF data without need to reactivate RoboForm Pro.
• RoboForm2Go license allows you to use RoboForm Pro on any number of computers, but
• RoboForm2Go data must be kept only on removable drive and not on hard drive, and
• The RoboForm2Go license is also called Portable license because it is attached to USB key and not to a computer.
• The RoboForm license is also called Fixed license because it is attached to a specific computer.

Q: How do I choose between RoboForm and RoboForm2Go license?
A: If you use RoboForm only on one computer, get 1 RoboForm license, it is the cheapest. If you have 2 computers that belong to you, buy 2 RoboForm licenses, 2 licenses cost the same as RoboForm2Go license but they provides more flexibility. If you have 3 or more computers, you can either buy RoboForm license for each computer or one RoboForm2Go license that covers all these computers. Note though that with RoboForm license all computers can have different sets of RoboForm Passcards but with RoboForm2Go license you must have only one set of RoboForm Passcards that you must physically move between your computers using a removable disk.

Q: I lost RoboForm2Go License. Why and how do I reactivate RoboForm2Go Pro?
A: You likely overwrote or deleted file "\My RoboForm Data\license.rfo" and this file contains license data, or you reformatted your USB drive. Both of these cause loss of license, so you will have to reactivate RoboForm2Go by going to http://activate.roboform.com

Q: How can I determine whether RoboForm2Go Pro is activated?
A: Click RoboForm2Go Taskbar icon and select "Help -> About" or select RoboForm2Go -> Help -> About in RoboForm2Go toolbar. The dialog that appears shows you the Free/Pro status.

Common RoboForm2Go Troubleshooter

Q: Troubleshooter: RoboForm2Go does not attach to my browser. Why?
A: There are several reasons why RoboForm2Go cannot attach to your browser. This simple troubleshooter will help you to determine the cause of the problem and how to fix it.

1. Default Browser on the computer where you plugged in RoboForm2Go is not supported by RoboForm2Go. RoboForm2Go works in Internet Explorer and IE-based browsers.

2. Default Browser on the computer where you plugged in RoboForm2Go is Firefox or Mozilla and you are not using Portable Firefox and Adapter is not installed on this computer. If you want to make Firefox work with RoboForm2Go, use Portable Firefox.

3. You close RoboForm2Go taskbar icon. RoboForm2Go taskbar icon must be present for RoboForm2Go to work.

4. You may be using an old or buggy version of RoboForm2Go. Check your current RoboForm2Go version in "Help -> About" dialog. The first thing to do is to upgrade to the latest official version by selecting RoboForm2Go -> Help -> New Version Check.

Q: How to get a clean install of RoboForm2Go after things got messed up?
A: You can get a clean start by doing this sequence:
- Delete folder "RoboForm" from your USB disk, it contains RoboForm2Go program files.
- Delete folder "My RoboForm Data" from your USB disk. Remember to back up this folder before deletion, as it stores your RoboForm2Go Passcards and other user files.
- Delete strings that mention "RoboForm" or "RoboForm2Go" from "autorun.inf" file.
- Optional: Reformat your USB drive if you experienced input-output errors.
- Reinstall RoboForm2Go and restore My RoboForm2Go Data folder.

Q: How do I make my USB key not lose files when I pull it out?
A: Officially you are supposed to tell Windows to Stop the USB key before pulling it out, so that Windows can flush its disk cache to USB. Unofficially you can set USB drive into a mode where disk cache will not be used, so you can pull out any time without stopping:
* Click "Safely Remove Hardware" USB icon in Taskbar.
* Check "Display Device Components" in dialog that comes up.
* Click the "USB Flash Disk Device", the middle one in the 3-level tree.
* Click Properties.
* Select Policies tab.
* Select "Optimize for Quick Removal" and click OK.

Q: How do I fix broken AutoPlay function on USB disk?
A: In general, only device manufacturer can answer this question.
However, Microsoft offers the "AutoPlay Repair Wizard" from this link
This is what they say:
* Save it to your desktop and unplug your USB drive.
* Run the program you downloaded and insert your USB drive when prompted
* This should correct AutoPlay problem.

Q: My USB disk is not recognized by Windows when inserted? How to fix this?
A: If your USB key is still physically "healthy", this can be fixed by reloading USB driver:
* Double-click USB icon in Windows Taskbar.
* Select "USB Storage Device", click "Properties".
* Select "Driver" tab, click "Uninstall" button, wait for driver to uninstall.
* Replug your USB drive, and Windows will reinstall the driver automatically.
* If this did not help, you can do the similar Uinstall for the 2nd level in the tree of drivers which usually is "USB 2.0 Flash Disk Device".

RoboForm2Go Toolbar and Other Controls

Q: Troubleshooter: the RoboForm2Go Upper or Lower Toolbar does not show up. Why?
A: There are several reasons the toolbar may not appear. This simple troubleshooter will help you to determine the cause of the problem and how to fix it.

1. First check Common RoboForm2Go troubleshooter.
Then check the toolbar-specific items below.

Q: RoboForm2Go Toolbar cannot be hidden in Full Screen IE mode on Windows XP. What to do?
A: This is caused by a bug in Windows XP. It works correctly in Windows 2000. The same thing happens to other toolbars (Yahoo) on XP. Make RoboForm2Go Toolbar to show on one line with another toolbar, such as Standard buttons. Then you can hide it.

Q: How can I customize the RoboForm2Go Toolbar?
A: Right-click Toolbar and select "Customize Toolbar...". In the dialog that appears you can make toolbar buttons visible and invisible by moving them between "Available toolbar buttons" (invisible buttons) and "Current toolbar buttons" (visible buttons).

Saving Forms to Passcards

Q: Troubleshooter: The AutoSave dialog does not come up when I expect it to. Why?
A: There are several reasons why AutoSave may not work. This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.

1. First check Common RoboForm2Go troubleshooter.
Then check the AutoSave-specific items below.

2. Submitted form contains no Password fields. Entering into most online account requires filling a password field that appears as "****" (stars). However in rare cases the login information contains no password fields.
If you need to save such login info to a Passcard, use manual save to Passcards: fill in the login info and click the "Save" button on the RoboForm2Go toolbar or select "Save Forms" from the IE context menu.

3. The login info from the submitted form is already saved to one of existing Passcards.

4. Form has too many fields. If the submitted form has 6 or more text fields, AutoSave will not be offered. Click Save button in toolbar to activate Save Forms manually.

5. AutoSave may be off or you may have played with options and set them to values that prevent AutoSave from working. Set all options to their default values by opening the Options dialog (select RoboForm2Go. Options) and clicking "Set Defaults" button.

6. You may have created a blocking Passcard for this web site. Once the blocking Passcard (it has "-Blocked-" in its name) is created, AutoSave will not come up on all pages of this web site. Remove the Blocking Passcard: go to this web site, click "Save", then click "Unblock".

Q: How can I disable AutoSave just for one web site?
A: If you do not want AutoSave to pop up on any pages of a particular site, click Cancel in Save Forms dialog and select the Do not AutoSave at This site. This will create a Blocking Passcard, its name will have "-Blocked-" after the web site name. To unblock AutoSave for a web site, go to this site, click Save and then click the Unblock link.

Q: How can I permanently disable AutoSave for all web sites?
A: If you want RoboForm2Go not to pop up the AutoSave dialog then click the Cancel button pulldown in the Save Forms dialog and select Do Not AutoSave at All sites. To re-enable AutoSave, click the "Save" button, then click the "Enable AutoSave" link. You can also turn AutoSave on and off in RoboForm2Go -> Options -> AutoSave.

Filling Forms from Passcards and Identities, Login

Q: Troubleshooter: Filling Forms from Identities or Passcards does not work as expected. Why?
A: There are several reasons why form filling may not work as expected. This simple troubleshooter will help you to determine the cause of the problem and how to fix it.

1. First check Common RoboForm2Go troubleshooter.
Then check the form filling items below.

2. You are trying to fill (save) a Flash form, Java form or other non-HTML form. RoboForm2Go only fills HTML forms and Basic Authentication forms, not Flash or Java forms. You can check which the form is by right-clicking it. Flash objects have a specific Flash context menu.

3. If you are filling form from Passcard and some fields are not filled, this may be caused by changes in this web page. Resave the Passcard for this form and then it will fill OK. The best way to resave login Passcard is to ALT + CLICK the login button on web page or press SHIFT + ENTER in the password field.

4. Make sure that you fill non-empty fields too, because some selection fields are always considered non-empty. Turn off the "Fill Empty Fields Only" option in form filling mini-dialog and/or in Fill Forms dialog.

5. If robo-filling would not change any field values on the form then RoboForm2Go does not fill forms and issues a warning.

6. If encoding of web page is not set correctly then RoboForm2Go cannot read the page. If the letters on the page are not intelligible to you because of wrong encoding then RoboForm2Go cannot read them either.

7. Your data in Identity may have become incorrect. Open Identity in Identity Editor and verify that data is correct.

Q: I filled in some fields manually and RoboForm2Go fills them in again. How can I avoid this?
A: There are two ways:
* Fill Empty Fields Only option: In form filling mini-dialog or AutoFill dialog check option "Fill Empty Fields Only" and RoboForm2Go will fill only fields that are now empty (not filled) and it will not fields that are already filled. Note that some selection fields always have values in them, so RoboForm2Go will not fill such fields if this option is On.
* Selective Form Filling: You can ask RoboForm2Go to fill only a part of the form by pulling selection (highlighting) the fields that you want to fill before clicking Fill Forms. Pulling selection over just a few fields may appear to be difficult, but it can be done after some exercise: Start with the field caption (cover the caption too) and stop before the caption of the next field.

Q: A form has names and e-mails of other people but RoboForm2Go fills my name and e-mail. What to do?
A: Let us use this form as an example.
* Create separate Identities for You and Your Friend(s).
* Pull selection (highlight) over "Your Name" and "Your E-Mail" fields on the form.
* Click Identities button on RoboForm2Go toolbar and select your Identity. First two fields will be filled from your Identity.
* Pull selection (highlight) over "1st Recipient Name" and "1st Recipient E-Mail" fields.
* Select your friend`s Identity from Identities and the selected fields will be filled.
* Continue for other friends.
Pulling selection over just a few fields (not all of them) can be done, but it requires some training. Start with the field caption (cover the caption too) and stop before the caption of the next field.

Q: How do I fill Shipping and Billing Address using RoboForm2Go?
A: Do this:
* In Identity Editor go to Address tab and create two Addresses: Billing and Shipping. Save Identity.
* Pull selection (highlight) over Shipping Address part of the online form.
* Mouse over your identity button in RoboForm2Go toolbar, select Shipping Address in the list of offered Addresses. Click Fill Forms.
* Pull selection (highlight) over Billing Address part of the online form.
* Mouse over your identity button in RoboForm2Go toolbar, select Billing Address in the list of offered Addresses. Click Fill Forms.

Q: How can I enter several credit cards into one Identity?
A: Do this:
* In Identity Editor go to Credit Card tab.
* Click "New Credit Card".
* Fill out new credit card data.
* Save Identity.
* Go to web page, mouse over this Identity button in RoboForm2Go toolbar and it will show you choice of credit cards that you entered.

Q: I see only the US in the list of countries in Identity. How do I change it to another country?
A: Form filling and field formatting rules are different for different countries, so RoboForm2Go Identities have different format and structure for different countries.

You should specify the Country of your Identity when you create this Identity, in the New Identity dialog. The list of countries that appears in Address tab of Identity contains only the Country for which Identity was created. So if you created a USA Identity, it will contain only USA in the list of countries.

If you want to change Country in the existing Identity, open Identity Editor and select "Edit -> Country -> Your Country". If your Country is not listed, select "Other". The "Other" Country is good for countries for which RoboForm2Go does not know field formatting and form filling rules, it gives you the most generic Identity in which phone numbers are not formatted and which does not have any other country-specific field formatting.

When you change Country of existing Identity, some fields may lose their values because set of Identity fields is different for different world regions and formatting of these fields is different. Therefore you need to manually check the changed Identity and correct fields that were lost.

Q: My phone number is not filled correctly anymore. What should I do?
A: If you upgraded to a new version and your phone number does not fill correctly, please check your Identity and make sure that your phone number appears correctly. We change format of phone numbers from time to time, especially in foreign countries and conversion from older versions is not always automatic.

Q: RoboForm2Go made a mistake when filling a form. How come?
A: The RoboForm2Go intellect is good but it has not yet matched the power of human intellect. So RoboForm2Go can make mistakes when filling forms. First, download the latest RoboForm2Go version and see if the problem persists. If it does, please send the address (URL) of the form you tried to fill out and a description of what exactly was not filled to us by email.

Q: I upgraded to RoboForm2Go Pro but Identity Editor still shows only 5 custom fields. How do I get more?
A: As you fill custom fields, RoboForm2Go will add more fields. New empty fields are added to always maintain 5 new fields. Addition of new empty fields happens when you click Apply (Diskette) button in Editor or when you close and reopen Identity.

Q: Login command does not login into the site automatically. What should I do?
A: Try resaving Passcard, as position or identification of controls may have changed and RoboForm2Go cannot find the right button. The best way to do it is to fill forms from Passcard and then click Login button while holding ALT. This will force AutoSave.

AutoFill dialog

Q: Troubleshooter: The AutoFill dialog does not come up when I expect it to. Why?
A: There are several reasons why AutoFill may not work. This simple troubleshooter will help you to determine the cause of the problem and it will tell you how to fix it.

1. First check Common RoboForm2Go troubleshooter.
Then check the AutoFill-specific items below.

2. Web page contains only non-password fields. By default AutoFill from Passcard will not come up in this case. You can change this behavior by opening RoboForm2Go -> Options -> AutoFill and unchecking the "AutoFill from Passcards only on pages with Passwords" option.

3. The login form that you saved to a Passcard may have changed and the new login form does not match the saved form data. Fill the form manually. When you submit the form, RoboForm2Go will offer to AutoSave it, save it over the old Passcard and then AutoFill should come up.

4. AutoFill may be off or you may have set RoboForm2Go options to values that prevent AutoFill from working. Set all options to their default values by opening the Options dialog (select RoboForm2Go -> Options) and clicking "Set Defaults" button.

5. You may have created a blocking Passcard for this web site. Once the blocking Passcard (it has "-Blocked-" in its name) is created, AutoFill will not come up on all pages of this web site. Remove the Blocking Passcard and AutoFill will work on this site: go to this web site, click "Fill Forms", then click "Unblock".

6. You have multiple monitors connected to your PC. Browser window is on the right edge of the 1st monitor and AutoFill dialog comes up to the right of it, that is, on the left edge of the 2nd monitor. 2nd monitor is turned off or you do not look at it.

7. If Number of fillable fields on web page is less than "Number of fields that triggers AutoFill from Identity" threshold then AutoFill will not come up. AutoFill from Identity comes up only on web pages where number of fillable fields is more than this threshold. You can change the threshold in the RoboForm2Go -> Options -> AutoFill dialog.

8. RoboForm2Go did not find any fields that it can fill on your form. For instance, RoboForm2Go will not fill the Search form on google.com because it does not contain any personal fields you have in Identity.

Q: How can I permanently disable AutoFill for all web sites?
A: If you want RoboForm2Go not to pop up the AutoFill dialog then click the No button pulldown in Fill Forms dialog and select Do Not AutoFill at All sites. To re-enable AutoFill, click the "Fill Forms" button, then the "Enable AutoFill" link. You can also turn AutoFill on and off in RoboForm2Go -> Options -> AutoFill.

Q: How can I disable AutoFill just for one web site?
A: If you do not want AutoFill to pop up on any pages of a particular site, click No button pulldown in Fill Forms dialog and select Do not AutoFill at This site. This will create a Blocking Passcard, its name will have "-Blocked-" after the web site name. To unblock AutoFill for a web site, go to this site, click Fill Forms and then click the Unblock link.

Q: How can I make AutoFill come up only for Passcards and not for Identities?
A: Open the Options dialog (RoboForm2Go -> Options) and set the appropriate AutoFill option: (i) Only from Passcards, (ii) Only from Identities, (iii) From Passcards & Identities.

Q: How can I customize location and behavior of AutoFill dialog?
A: To customize location in which AutoFill dialog appears, go to RoboForm2Go -> Options -> AutoFill and select one of these locations:
Center: in the center of the browser window,
Right Out: outside the window on the right,
Right In: inside the window on its right edge.

By default AutoFill dialog leaves keyboard focus in the browser when it pops up. If you check "AutoFill steals keyboard focus" then RoboForm2Go dialog will be taking keyboard input when it pops up.

Q: I enter web page where I can edit my personal information and it is pre-filled by RoboForm2Go?
A: You have "AutoFill Without Asking" turned On. Turn it Off by opening RoboForm2Go -> Options -> AutoFill dialog and unchecking "AutoFill Without Asking".

Q: Why some Passcards appear in bold in FillForms dialog?
A: Passcards that are bold have URL that exactly matches URL of the current web page.

Q: AutoFill dialog is not positioned properly. Why?
A: If you use ATI HydraVision, it may damage positioning of AutoFill dialog. Go to into HydraVision options, Desktop Management tab, and uncheck 'Enable dialog repositioning' checkbox, this will make AutoFill dialog be positioned correctly.

Q: How can I change the number of fields that causes the AutoFill dialog to come up?
A: By opening Options dialog and setting the "Number of fields that triggers AutoFill from Identity". AutoFill from Identity comes up only if the number of fillable text fields is equal to or greater than the value of this setting (4 by default). Note that AutoFill from Passcards is not affected by this setting.

Password-Protecting Passcards and Identities

Q: I forgot my Master Password. Can I recover it?
A: You cannot. The whole point of Passcard and Identity security is that only the person who knows the Master Password can use Passcards and Identities protected by this password.
If you forgot your Master Password (or if you do not remember creating one but RoboForm2Go requests it from time to time) then the only course of action is to remove all Passcards and Identities protected by Master Password and then remove Master Password itself.
In "Options -> Security" click "Set Master Password, Mass Protect/Unprotect" button, click "I forgot it!" button and follow the instructions.

Q: If somebody steals my RoboForm2Go Passcard files, can they get into my accounts?
A: If you password-protect all sensitive Passcards and Identities and then it will be very difficult. Specifically, all password-protected Passcards and Identities are stored in files that are encrypted by your Master Password using AES, BlowFish or 3DES. So a person who stole your computer or password files, will have to break these encryption algorithms in order to get your passwords from Passcards.
As long as you observe these rules, it should be very hard to use the stolen info:
* Password-protect all sensitive Passcards and Identities. Anyone can see and use Passcard or Identity that is not password-protected.
* Make your Master Password long enough and un-obvious enough, so that it cannot be defeated by a simple dictionary attack. Do not use any words or names from any widely used languages, make your Master Password at least 10 characters long.
* Use AES, BlowFish, or RC6 for encryption, they are harder to break than other algorithms.
* More info on RoboForm2Go security: click here.

Q: I entered Master Password and now RF opens all password-protected Passcards not asking for MP?
A: After you enter Master Password it is cached in memory, so that you do not have to enter it all the time. You can tell RoboForm2Go to "forget" the cached password by clicking the Logoff button (see below). Or you can tell RoboForm2Go to Auto-Forget Master Password after a period of inactivity in Options -> Security.

Q: Why Robot icon wears sunglasses from time to time?
A: When you entered Master Password and RoboForm2Go has it cached in memory, RoboForm2Go TaskBar icon and RoboForm2Go Toolbar icon will turn into a stylized Robot with sunglasses. Robot with Sunglasses shows that you are logged in to RoboForm2Go and you do not need to enter Master Password anymore. Robot without Sunglasses means that you are logged out from RoboForm2Go and when you need to open protected Passcard or Identity, Master Password will be requested.

Q: How can I make sure that nobody can use my Passcards when I need to step out?
A: Pull out RoboForm2Go key from the computer and all traces of your passwords will disappear from the computer.

Q: How are my Identities and Passcards encrypted?
A: Your Identities and Passcards are encrypted using AES, BlowFish, RC6 or 3DES algorithm and the encryption / decryption key is generated from the Master Password. This encryption method makes your data very secure and even if hackers come into possession of your Identity and Passcard files, they will have to crack one of these encryption algorithm without knowing the key which is considered impossible. By default AES encryption is used.

Q: What is the relationship between the Default Password from Identity and Passwords stored in Passcards?
A: There is no relationship. They all play different roles:
* The Default UserID and Password in Identity is used when a site asks you to create a UserID / Password pair and you do not want to type in the new password. Then you can fill forms from Identity and your default UserID and Password from Identity will be filled in. We recommend using your Default UserID and Password only for sites that are not really sensitive. Do not use it for your bank accounts.
* When you need to memorize or fill site-specific User ID and Password then use Passcards.

Q: How do I tell RoboForm2Go not to password-protect all my new Passcards?
A: Open the Options dialog, go to Security tab and un-check "Password-Protect New Passcards". Then RoboForm2Go will not offer to password-protect newly saved Passcards.

Q: I need no password protection for my Identities and Passcards. How do I get rid of Master Password?
A: You need to get rid of Master Password completely:
- Tell RoboForm2Go not to password-protect new Passcards and Identities.
- If you have already created a number of password-protected Passcards and/or Identities, you can remove password protection from them by going to RoboForm2Go -> Options -> Security, clicking "Set Master Password, Mass Protect/Unprotect", checking the "Remove Master Password" option and clicking OK.
- If you forgot your Master Password then click "I forgot it!" button in the Set/Remove Master Password dialog.

Managing Identities, Passcards and Settings

Q: How do I synchronize Passcards and Identities of RoboForm2Go between computer and USB key or between two USB keys?
A: There are 2 ways to do it:
1. Use automatic file synchronization tool GoodSync. We recommend to use this method, as it also automatically backs up Passcards to another device.
2. Copy RoboForm2Go User Data Folder from one device to another. Use this method if you have one main computer that keeps master copy of User Data and you need to synchronize it with USB key without using file sync software.

Q: How do I get back to the default RoboForm2Go settings?
A: Yes, you may have changed some setting(s), forgotten what they were and now RoboForm2Go does not work well. The best way to fix this is to reset all setting to their default values.
Open the Options dialog and click "Set Defaults".

Q: How can I remove all my Passcards and Identities?
A: Check box "Remove all Passcards, Identities, Safenotes" when uninstalling RoboForm2Go.

Miscellaneous

Q: How different RoboForm2Go components affect performance of my computer?
A: When AutoFill is On, RoboForm2Go will analyze every web page that you download to see whether forms on this page can be filled from your Passcards and/or Identities. It takes processor cycles. So we recommend to keep AutoFill off and to use form filling from RoboForm2Go Toolbar instead.

"AutoSave" analyzes your form to see whether it is worth saving to Passcard when you click a Submit button. The slowdown caused by it is minimal, so we recommend to keep AutoSave always On.

Q: How do I report a problem or a suspected bug?
A: If RoboForm2Go behaves in an unexpected way or if it does not fill forms or if an "Assertion Failed" window pops up, please report this situation to us by email. Your report will be analyzed and you will receive a reply.

Please understand, however, that we cannot see your computer and that we cannot fix your problem unless we can reproduce it. It means that you should send us a sufficiently detailed description of the problem to allow us to reproduce it. Please include the following information in your problem report e-mail:

  • Versions of RoboForm2Go, IE, and Windows. You can get this information from RoboForm2Go -> Help -> About dialog. If you encountered the "Failed Assertion" dialog then version information is placed on the system clipboard and you just need to click Ctrl+V in your e-mail client to paste it.
  • Sequence of actions that caused the problem. Please send us the sequence of your actions that caused the problem. Be specific in describing your actions -- remember, we cannot see your computer. Start with "All my IE windows are closed. I open a new IE window and ...".
  • Web Site addresses: be specific. If you navigate your browser to a web site, send us the URL (web address) of this web site. We do not know what web site you visited, so you need to tell us. If this URL is dynamic then send us the sequence of buttons/links we need to click to get to the web page in question.
  • Buttons that you click: be specific. When you cause RoboForm2Go to do something (say, fill forms), please specify exactly what menu item you selected or what button you clicked. Sometimes the effects of the command may depend on how it was invoked, so it is important for us to know precisely what you did.

Q: When I fill forms sometimes I see brief Internet activity. Is it related to RoboForm2Go?
A: Yes. RoboForm2Go has an auto-updater feature built-in. It checks our web site for new RoboForm2Go versions from time to time and when it sees a new version that warrants updating, it will pop up a dialog that will offer to upgrade to the new version.
You can ask RoboForm2Go to check for new version by selecting RoboForm2Go -> Help -> New Version Check.

Q: Why does the AutoUpdate dialog come up so often? It is annoying.
A: You can turn off AutoUpdate notifications in "Options -> Version".

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